Delivery Policy

At Core Coach Lab, operated by [Company Name] ("Company", "we", "our", or "us"), we provide beauty education courses and related services through a digital Platform. Credits purchased through the Platform are provided electronically to the relevant user account and are used to access selected course levels. This Delivery Policy explains how purchased credits and course level access are made available through the Platform. No physical shipping is involved in the delivery of credits or digital course access.

1. Electronic Delivery of Credits

Virtual Credits, including any additional or promotional credits where applicable and displayed as part of an offer, are made available through the users account and may be used to access eligible course levels.

1.1 Delivery Timeframe: Following successful processing and confirmation of a credit purchase, the corresponding credits are added electronically to the relevant user account. In many cases, this may occur shortly after successful payment confirmation, although processing times may vary depending on transaction status, payment processing, technical conditions, or verification requirements
1.2 Verification Delays: In some cases, a transaction may be delayed due to payment processing, security review, verification requirements, technical issues, or other circumstances affecting confirmation of the purchase. If a successfully processed credit purchase is not reflected in your account within a reasonable period, please contact us at [Company Email] with the relevant transaction details

2. Access to Beauty Education Courses

Courses on Core Coach Lab are accessed by using available Credits. The number of Credits required may vary according to the selected course and course level.

2.1 Access Location: After the required Credits have been successfully applied to an eligible course level, the corresponding course access and available educational materials may be accessed through the relevant area of your account after logging in
2.2 Course Level Delivery: Access is specific to the course and level selected using Credits. Available levels include Beginner, Intermediate, Advanced, and Expert. Each course level has its own Credit cost, which may vary according to the selected course and level. Users should review their selection and the required Credit amount displayed on the Platform before confirming access
2.3 Access Availability: Access to a selected course level is provided according to the access conditions displayed or otherwise made available through the Platform. Users should refer to the relevant course information for details applicable to their selected course level. We do not represent that all course levels have identical access conditions or durations unless expressly stated on the Platform

3. Technical Requirements for Delivery

To access and use digital course content made available through the Platform, users are responsible for maintaining:

A functioning internet connection appropriate for accessing the relevant online content
A compatible device capable of accessing the Platform
A supported and reasonably up-to-date web browser
Appropriate device settings required for any audio, video, or other digital content made available as part of a course

4. Delivery Failure and Resolution

If purchased Credits or selected course level access do not appear correctly in your account, please:

Refresh the relevant account or Platform page and confirm that you are logged into the account associated with the transaction
Review any available payment or transaction confirmation to confirm the status of the relevant credit purchase
Check your account balance and selected course information for any updated transaction or access status

If the issue remains unresolved, please contact us at [Company Email] with the relevant account and transaction details. We may review available records and take appropriate steps to address verified issues affecting credit allocation or course level access.

5. No Physical Shipping

Core Coach Lab provides Credits and beauty education course access electronically through the Platform. We do not ship physical goods in connection with these digital transactions. Any address information requested during account registration, checkout, or payment processing may be used for purposes applicable to the relevant transaction, such as billing, payment verification, account administration, or compliance with applicable requirements.

6. Policy Modifications

We may update or amend this Delivery Policy from time to time to reflect changes to the Platform, our digital delivery processes, operational requirements, or applicable legal requirements. Updated versions will be made available through the Platform where appropriate.