Privacy Policy

[Company Name] ("Company", "we", "our" or "us") operates this website, and this policy sets out what we do with personal information. It applies when you browse the website, register an account, buy credits, unlock a level of an e-learning material, subscribe to our updates or write to us. Using the website means you understand the practices described here.

1. What We Collect

We collect only what running the website actually requires: managing accounts, taking payment for credits, sending out access details, and answering questions.

1.1 Details You Give Us: your name, your email address, a telephone number where you supply one, your country or region, and anything you write in a message to us or in the contact form
1.2 Your Account Activity: your credit balance, your credit purchases, which levels you have unlocked and when, your order history, and any newsletter subscription
1.3 Payment Records: payments are taken through the payment provider shown at checkout. We receive and keep the information needed to confirm a payment, add the matching credits, keep billing records and resolve any dispute. The provider handles your card details under its own terms and privacy notice, and we do not store full card numbers
1.4 Technical Information: your IP address, browser and device type, operating system, and how pages on the website are used, collected through cookies and similar technology

2. What We Use It For

Creating your account, signing you in and keeping the account secure
Taking payment for credits, holding your balance and recording credits you spend
Sending the access details and materials for each level you unlock to the email address given at checkout
Sending order confirmations, receipts and other messages about a purchase
Answering support questions and looking into technical or account problems
Sending news about new e-learning materials, where you have asked to receive it
Detecting and preventing fraud, unauthorised access and misuse of the credit system
Meeting accounting, tax and other legal obligations that apply to us

3. Cookies

Cookies and similar technology keep you signed in, remember choices such as your language and currency, help keep the website secure and show us how pages perform. Your browser settings let you block or delete them, although some parts of the website may then stop working as intended.

4. Who Else Sees It

We do not sell personal information. It is shared only where operating the website requires it:

Payment providers, to take payment for credits and to handle refunds and chargebacks
Hosting and infrastructure providers, who run the servers, storage and security the website depends on
Email delivery services, which send your access details, receipts and any newsletter you subscribed to
Analytics and support tools, where we use them to understand how the website performs and to reply to enquiries

Each of these acts under an agreement with us and under its own legal duties. We may also disclose information where the law, a court order or a valid request from a competent authority requires it, or where it is necessary to protect the security of the website and the rights of its users.

5. Information Held Outside Your Country

Depending on where you are and which providers we use, your information may be stored or processed in another country. Where that happens, the transfer is handled in line with the legal requirements and safeguards that apply to it.

6. Keeping It Safe

We apply reasonable technical and organisational measures against unauthorised access, loss, alteration and disclosure. No transmission over the internet and no method of storage is completely secure, so we cannot promise absolute security. Please choose a strong password, keep it to yourself, and tell us at [Company Email] if you think somebody else has reached your account.

7. How Long We Keep It

Information is kept only as long as the purpose it was collected for requires. Account details are held while the account is open. Payment and credit records are held for the period our accounting and tax obligations set. Support messages are kept while the matter is open and for a reasonable period afterwards. What is no longer needed is deleted or anonymised.

8. Your Rights

Depending on where you live, you may be able to:

Ask for a copy of the personal information we hold about you
Have inaccurate details corrected
Ask for information to be deleted, where we are not obliged to keep it
Withdraw your consent to marketing, or unsubscribe from our updates at any time

Write to [Company Email] to make a request. We answer in line with the legal requirements that apply, and we may need to confirm who you are before acting on it.

9. Links to Other Websites

Pages here sometimes link to websites we do not run. Their privacy practices, cookies and content are their own responsibility, so read their notices before giving them anything about yourself.

10. Children

The website is meant for adults. We do not knowingly collect information from a child. If you believe a child has registered an account, contact [Company Email] and we will remove the account and its information.

11. Changes to This Policy

We may revise this policy as the website, our providers or the law change. The revised version appears on this page, and it is worth checking back here from time to time.

12. Contact

For any question about this policy or about the information we hold, write to [Company Name] at [Company Email], telephone [Company Phone], or post to [Company Address].